Chapter 13: Chapter 13 focused on communication and information technology. On the communication side, the book introduces the idea of an open door policy early on and says the policy allows employees to feel at ease in going to managers but from experience I feel that it isn’t as clear cut as some may seem. I have found that even with an open door policy many individuals and employees still feel threatened by management simply because it is still their boss. No one enjoys going to their boss with an issue or confrontation. Although the idea of an open door policy is good in attempt to allow a sense of comfort for employees, management is still intimidating. One specific definition surprised me that it was actually introduced in the chapter all together. The definition of “grapevine” was interesting to me seeing as how gossip and information sharing outside of the chain of command is so present that we are being taught about it. We all understand gossip but I feel the idea of gossip isn’t expected to be as apparent in the workplace as it actually is. Continuing on, one thing that I feel isn’t as apparent to those outside of the company is the severity of important that is placed on electronic commerce and marketing. Electronic commerce is a growing need within an organization as now is expecting to be one of the highest expenses within a company. For any of the Radley family car dealerships spread out through the Fredericksburg and Woodbridge areas, there is an incredibly large amount of money focused on electronic search engines. Lets say you were in the market for a vehicle and didn’t know where to start looking. If you were to go into your search engine and type in “2017 trucks for sale” Radley has paid a very large sum of money to be at the very top of that list. The level of importance put onto wireless communication and electronic commerce is far more than many understand.
Continuing into the chapter the introduction of the negative aspect of the internet in the workplace was spot on.l I personally find myself doing many unrelated projects while at work that involve the internet. For example, I am currently at work writing this blog post. Although I complete all my work before venturing into side assignments, I am still however not doing my intended job that the internet is offered for.
Self Assessment 13-1: I found my final score to be a 59 which is closer to the good listener spectrum. I as many people believe, am a good listener. We always think that of ourselves however I was surprised at the amount of questions I had to really think back on to determine if I actually handle those situations the way I wanted to answer. The importance of listening can be undermined in the work place. This self assessment allowed me to see it through my introspected answers.
Chapter 14: Chapter 14 focused on managing control systems, finances and people. Often times throughout the course I found myself able to relate many of our discussion topics back to classes I am currently in; more specifically project management. When reading the topic on preliminary controls I found myself filling in a risk management plan. Risk management plans are basically what they say. The risks and limitations are identified and planned for on how to handle if said event were to happen. All of which include the preliminary control, concurrent control, rework control, damage control and feedback. All of these things truly need to be identified in order for projections are met along with budgets and resources are handled appropriately for the organization to function as intended.
Self Assessment 14-1: My final score came to 54. I found this self assessment to be the most difficult I believe because I have not had the experience of management or the position to coach an individual thus far. Without the appropriate experience I answered the questions based off what I believe to be the course of action I will take and should take but that does not guarantee that I would actual do as I answered. I feel with these topics addressed, many people believe they will do the encouraging thing but not many people think to identify the toxic phrases being used such as “never” or “always”. This self assessment helped my tie together the foundation of good management skills introduced early on.
One final take away from chapter 14 was from the section of management counseling. Personally, I wish this concept was far more present in the workplace. For the Radley family business, the foundation of delivering memorable experiences is what we base our customer interactions on. The customer may not always be right but there experience should always be pleasant. those experiences can not be improved if management does not make it clear on what is expected or what may and or may not be working. In addition, the few times I have experienced this there wasn’t exactly any recommendations made or alternative examples to occur, management simply made it clear there was something done wrong and nothing was instructed after.
In all, these chapters helped tie together communication and how to handle it within the work place appropriately.